You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, has taken possession of the last item.
To exercise your right of withdrawal, you must inform us (info@naturvibes.de) by means of a clear statement (email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose. You will receive the return address after sending us the completed withdrawal form by email. Please note that if you refuse to accept the delivery of your ordered products, you will be responsible for the return shipping costs. This fee amounts to €10.00 for all orders. Alternatively, you can accept the package and send it directly to our return center, in which case there will be no return shipping fee (only the normal return shipping costs apply). Our return center is located at the following address:
9th Floor, Wanzhuo International Building, No 12 Xiabian Fumin Road, 523960 Dongguan, Guangdong, Houjie Town, China.
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding the exercise of the withdrawal right before the withdrawal period expires.
A withdrawal immediately after placing an order is not possible, as our logistics center ships the order within a few hours of purchase. You can only withdraw from your order once the goods have arrived at your location.
Additionally, if you refuse to accept the delivery, no refund will be issued! The goods must be properly received and returned within 14 days to the return address provided by us in order to receive a full refund of the purchase price.
Furthermore, you do not have the right to return products that have been used or soiled. (Example: You have the right to test and try on our NaturVibes™ Barefoot Shoes Runner PRO for 14 days after receiving them and walk on clean surfaces. However, you must not damage them or use them on dirty surfaces and then return them to us. We cannot resell them as new and would have to dispose of them! If we receive shoes with signs of use, you will not receive a refund.)
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, excluding shipping costs, without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal. For this refund, we will use the same payment method that you used for the original transaction unless explicitly agreed otherwise with you. In no case will you be charged any fees for this refund. We may withhold the reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods promptly and, in any case, no later than fourteen days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires. We do not cover the cost of returning the goods. You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
— To NaturVibes, info@naturvibes.de
— I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
— Ordered on ()/received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only for communication on paper)
— Date
(*) Delete as appropriate.